Refund policy

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your product to request a return.

To be eligible for a return, your product must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@visionofthebiblestories.com. Please send returns to: 200 South Barrington Avenue, 49313, Los Angeles, California 90049, United States.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. We will not accept products sent back without first requesting a return.

You can always contact us for any return questions at info@visionofthebiblestories.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the product is defective, damaged, or if you receive the wrong product, so we can evaluate the issue and make it right.

Exceptions / non-returnable products

Certain types of products cannot be returned, such as custom products (special orders or personalized products). Please get in touch with us if you have questions or concerns about your specific product.

Unfortunately, we cannot accept returns on sale products or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the product you have, and once the return is accepted, make a separate purchase for the new product.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your product must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund was approved. If approved, we’ll automatically refund your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@visionofthebiblestories.com.